Tailor

Job Description

Job Title:                           Assistant Tailor

Responsible To:               Senior Tailor

Description:                     The Assistant tailor will have a practical customer facing role in supporting   the Senior tailor and will assist in preparing and administering the process of making and supply of garments/ accoutrements for sale.  

 

ROLE

 

Main Responsibilities include:

• Customer Consultation – measuring and undertaking interim (on and offsite) and seeing garments though to delivery and supporting the Senior Tailor
• Customer communication
• Customer administration and maintaining records
• 2^nd level QC
• Answering general queries by telephone or in person.
• Maintaining records, filing systems and computer files.
• Administering shipments of garments and accoutrement
• Maintain quality of service to ensure business growth and customer satisfaction.
• Respond to and follow up Contract/Sales enquiries, using appropriate methods.
• Order processing and administration, ensuring sales orders are accurate within relevant processes.
• Adhere to all company policies, procedures, business code of ethics and other company requirements.
• Undertaking any other tasks/duties as may be reasonably required.

 

Liaison:

• Liaise with various internal departments, Workrooms, Sales and Accounts on business related matters as required.
• Liaise with customers, suppliers and corporate clients as required.
• Demonstrate an ability to interact and cooperate with all company employees.

 

KPIs:

 

Monthly efficiencies in maintaining and processing workload.  Maintaining a good efficient and effective relationships with both colleagues and customers            

                                               

Management Reporting:

 

                Provide timely feedback to Senior Tailor & Managing Director regarding performance.                    Maintain accurate records.

 

 

 

 

CRITERIA

Education:

• Essential – a good solid education is essential, with a minimum of GCSE passes in Maths and English or equivalent
• Essential – Good PC skills, with experience in Word/Excel and Outlook – intermediate level.
• Desirable – Degree level/ NVQ 3 equivalents in Tailoring, although training is available if meeting other criteria

Experience:

• Military Experience desirable
• Experience in a similar role, which demonstrates practical and interpersonal skills

Aptitudes:

• Excellent verbal and good basic standard of written communication skills
• Good tailoring skills including measuring and basic construction and alterations (training available)
• Attention to detail and accuracy
• Excellent organisational skills
• Good numeracy and computer literacy
• Able to work systematically and use own initiative
• A commitment to continuous quality improvement
• Ability to work independently as well as part of a team
• Must demonstrate a strong sense of customer focus
• Results/task orientated
• Excellent time management

Person:

• Committed to the delivery of excellence of customer service
• Willingness to develop and be trained to meet the highest of standards and reputation
• Personable
• Reliable, honest and committed
• Confidential and discrete approach
• Self-motivated. Able to prioritise demands and make decisions under pressure, within a busy office environment
• Calm manner, able to work under pressure and against rapidly changing demands and priorities
• Able to work as part of a multi-disciplinary team
• Presentable and smart appearance, to reflect our corporate image
• Must be a team player

               

Location:             Samuel Brothers (St Paul’s) Limited

                                New College, 

                                Royal Military Academy Sandhurst

                                Camberley

                                Surrey

                                GU16 6LD